So Dogue, 101 rue de Sèvres 75006 Paris, operates the site “sodogue.com” and is aware that the processing of personal data concerning you implies a great deal of trust on your part.
So Dogue takes this mark of trust very seriously and makes it a priority to ensure the greatest confidentiality and security regarding your personal data.
So Dogue has designed its site with the protection of your personal data in mind.
So Dogue asks you to read its confidentiality policy.
Terms not defined in this confidentiality policy (hereinafter: the “policy”) are specified in the So Dogue T&Cs. The terms defined in the Site T&Cs are incorporated into this privacy policy by reference.
This privacy policy has been written in French. To the extent that a translated version of the Privacy Policy conflicts with the French version, the French version takes precedence.
By using the site, you accept the practices described below:
1. Purpose of the policy
The purpose of the policy is to specify the procedures applicable to the processing of your personal data.
The policy will apply to any visit to the site and any use of the site, regardless of the manner or means used. It details the conditions under which, when you use the site, the Data Controller may process the personal data which concerns you.
2. Consent
When using the site as users or as a visitor, you accept that So Dogue, as Data Controller, collects and processes personal data concerning you as defined in this policy.
As users of the site, you expressly consent to your personal data being processed by So Dogue, as Data Controller.
By accessing, browsing or using the Site, you acknowledge that you have read and understood this policy and agree to be bound by it and to comply with all applicable laws and regulations.
Your consent for the processing of your personal data in accordance with this policy is given once you check the box in the pop-up window that says “I accept the General Conditions of Use and Privacy Policy” when using the site.
Personal data may be processed without consent if this is necessary to assert a legitimate interest of So Dogue, to execute the contract concluded with So Dogue or if a national or international law or regulation requests, requires or permits it.
By using the site, you expressly agree that your data will be used for the provision of services and the execution of the contract binding you to So Dogue.
3. Policy change
So Dogue reserves the right to make any changes to this privacy policy. Where applicable, you will be informed by email or notification and your consent to such changes will be required.
If you disagree with these changes, you will be free to no longer access the site and/or to request from So Dogue the erasure of your personal data.
4. Data that may be collected
a) Data communicated by the users
As users of the site and services, you may be required to provide so-called “registration” personal data relating in particular to:
- your identity;
- your full home address;
- your date of birth;
- your email address;
- your phone number.
You consent by using the services that So Dogue processes your registration data for contact purposes.
b) Personal data processed in connection with the use of the site or by emails
When you access the Site, the Site’s server may automatically record details about your access and actions. This includes:
- the date and time of your visit;
- the browser you are using;
- your IP address;
- the place and time of connection;
- the volume of data transmitted;
- links you could follow;
- the web pages and content you view;
- the duration of such a consultation.
As well as any other similar information and statistics that are related to your interactions (scrolling, clicks, mouse movements) or the way you leave our site.
When you visit the site via a computer, So Dogue will process information from your computer, such as your operating system, device type, browser used, connection dates and times.
When you visit the site via a mobile device, So Dogue will automatically process data relating to the type of device used, the operating system used and the identifier of your device.
This information and data are collected automatically in particular by Cookies (performance and tracking cookies, functional cookies, technical cookies, navigation cookies, etc.) and web beacons. They may also be collected and analyzed by third-party applications and tools such as Matomo Analytics and Google ReCaptcha.
So Dogue will also record any information you enter in the course of your use of the site.
You consent to this personal data set out above being collected and processed by So Dogue for the purposes of:
- to optimize your user experience when you use the site,
- to monitor and analyze site traffic for statistical purposes to improve its functionality and ergonomics,
- to ensure the security of the site.
We leave it up to you to refer to our Cookies policy for more information on this point.
c) Personal data processed through electronic communications protocols
In addition to the elements detailed above, So Dogue may process information relating to your use of the site through electronic communications protocols. So Dogue will receive information from you related to your connection, such as network routing information (where you are connecting from), information about your equipment (the browser used), as well as the time and day of connection.
d) Personal data processed in connection with the Customer’s payment(s)
We do not act as a financial intermediary or as a payment provider for transactions that take place via the site, such transactions being carried out by the selected payment service provider.
So Dogue cannot be held responsible for the content of the confidentiality policy and general conditions of the chosen payment service provider.
So Dogue will under no circumstances be responsible for a delay in the bank authorization relating to your bank card or for any damage or loss which may occur in connection with the credit card transaction carried out via the site.
5. Uses of your personal data
The following articles describe the different purposes for which So Dogue processes your personal data and the different types of personal data that are collected for each purpose. Please note that not all treatments below will be relevant to every user.
In general, So Dogue processes your personal data, in accordance with the laws applicable in France, to:
- provide you with the Services;
- enter into a contract with you;
- manage our affairs and activities;
- communicate with you and for other statistical purposes.
So Dogue also processes your personal data for security purposes and to ensure optimal use of the site by all users.
Given the scope of So Dogue’s activities, it must also process some of your personal data to satisfy legal requirements and to be in compliance with all applicable laws and regulations.
a) Consent
The following uses of your personal data are based on your consent (registration data and data from Cookies).
So Dogue processes all personal data mentioned above in the context of providing the services.
This generally requires the processing of certain personal contact information and information relating to the subject of your requests which you consent to be processed.
You can revoke your consent at any time for any processing of your personal data by So Dogue.
Please note that withdrawing your consent will not affect the lawfulness of the processing of your personal data based on your consent before its withdrawal. So Dogue cannot guarantee that your use of the site will be the same as before the withdrawal of your consent.
b) Legitimate interest
By browsing the site and/or using the site, you acknowledge that So Dogue has a legitimate interest in processing the following personal data for security reasons, in particular to ensure legal use of the site in full compliance with applicable laws and regulations:
- your geographical location;
- your place of consultation of the site;
- the type of browser you use;
- the name of your server;
- your IP address through which you access the Internet;
- the date and time you access the site;
- the internet address of the websites, if any, from which you directly accessed the site;
- the pages consulted on the site;
- the links you click on on the site;
- the features or services available on the site you are visiting.
This personal data is processed by So Dogue to prevent potentially prohibited or illegal activities.
This personal data is processed by So Dogue in order to determine who has interacted with the site and to ensure that there is no cybersecurity threat and in order to have an initial verification of the users of the site. If a cybersecurity threat occurs at any given time, such personal data would allow So Dogue to identify the location of the threat.
These personal data are also processed by So Dogue to enforce the site’s T&Cs. You acknowledge that So Dogue has a legitimate interest in ensuring that you fully comply with this confidentiality policy and the T&Cs.
c) Contract
Your use as a visitor and/or your request to create a user account through the site confirms that you consent to So Dogue collecting and processing your personal data for the purposes of responding to your request and concluding a contract.
By entering into a contract with So Dogue through the Site, you understand that we process your personal data for the purposes of contractual performance (including to communicate with you and charge your credit card).
Your personal data is absolutely essential to execute the contractual relationship between yourself and So Dogue.
By providing us with your personal data, you understand and agree that without it, we are unable to perform our services.
You also understand that this personal data allows So Dogue to provide you with personalized support when necessary.
d) In general
In general, So Dogue processes your personal data mainly for the purpose of offering and improving the site and providing a quality service to users.
Your personal data will be used to:
- offer all the functionalities of the site to users;
- allow the correct execution of all the functionalities of the site;
- interact with users;
- respond to user comments;
- provide the services and enable the execution of the contract as well as invoice the services.
So Dogue will also process your personal data in order to:
- continually improve the site and/or services;
- conduct studies and accumulate statistical data on user habits;
- produce anonymous provisional reports for internal use and/or for external partners;
- respond to your emails;
- prevent possible illicit or illegal activities;
- ensure site security;
- enforce the T&Cs;
- any other purpose which will be expressly indicated to users at the time of processing.
With your consent, So Dogue may communicate with you in order to better define your expectations in relation to the services offered through the site.
e) Use of services
Use of the services requires that you communicate to us a certain amount of personal data listed in article 5 above. Your personal data listed in the aforementioned article will be used to enforce the T&Cs and erase your personal data when requested at the end of the retention period.
f) Interaction and communication
Your contact data, for example name, first name, postal and email addresses, telephone number, will be used to respond to your emails, better respond to your requests, any communication required in connection with the site and its functionalities, in particular a change to the T&Cs or the confidentiality policy.
g) Internal research, analysis and security
You consent to us processing your personal data as listed in Article 5 for statistical purposes and to produce anonymous reports for internal use.
h) Other legal grounds
We may also communicate your personal data to third parties in the following cases:
- in the presence of a legal obligation;
- as part of a procedure;
- in response to a request from a judicial or administrative authority;
- to protect our rights, data, safety or property or the public;
- to enforce the T&Cs of the site or for recovery purposes in the event of non-payment.
i) System reporting and maintenance
For reasons related to operation and maintenance, So Dogue or a third party may collect files that record your activity on the site (system logs) or use other personal data (such as IP or MAC addresses) for this purpose.
6. Data sharing and communication
a) For subcontractors
Your personal data may be made accessible to people responsible for the operation of the site (administration, sales, marketing, legal, system administration) or to third parties (such as technical service providers, hosting, IT maintenance) mandated by So Dogue to process these personal data. The updated list of these external parties may be requested at any time from the data controller.
So Dogue undertakes to ensure that personal data processed by mandated third parties are processed in accordance with this confidentiality policy.
Although So Dogue is able to share your personal data with its service providers, such as the host or the webmaster of the site, we require that the processing of your personal data be limited and carried out within the framework defined by the confidentiality policy.
b) To meet a legal obligation or defend our rights
Your personal data may also be shared to respond to requests from legitimate government authorities or when required by applicable laws, court order or government regulation, as well as when deemed appropriate for audits or to investigate or respond to a claim or security threat, or in any other way to defend the interests of So Dogue.
7. Hosting of your personal data
You are aware that your personal data may be stored by So Dogue in a country third to that where you are domiciled and where it has its head office.
Your personal data will be hosted on the servers of the company OVH SAS, 2 rue Kellermann, 59100 Roubaix (France).
8. Security
The security of your personal data is essential to So Dogue.
So Dogue undertakes to process your personal data adequately and to take all reasonable technical and organizational measures to prevent fraudulent access, unauthorized disclosure, modification or destruction of your personal data.
So Dogue uses technologies and security measures that meet the standards applicable in France to protect your personal information from unauthorized access, misuse, disclosure, loss or destruction. Security barriers (firewalls) as well as password protection means respecting industry standards are also used to protect your identification data.
This being said, you acknowledge that the use of the Internet is by definition not secure and that it involves risks for your personal data. So Dogue makes every effort to protect your personal data, but cannot guarantee or ensure that the data you provide is safe and protected from breaches, theft and unauthorized access by third parties, damage for which we decline all responsibility.
It is your responsibility to ensure that the machine you are using is properly secured and protected against malicious software such as Trojan horses, computer viruses and worms. You are aware that without adequate security measures (including secure web browser configuration and up-to-date anti-virus software), there is a risk that the personal data and passwords you use to protect access to your personal data may be communicated to unauthorized third parties.
In the event that your personal data has been unduly consulted by an unauthorized person, that such a person has appropriated it or if there is reason to believe that it has been, the law in force requires So Dogue to notify you and the latter undertakes to notify you without delay of any infringement by email or notification and to inform you of the personal data concerned.
9. Rights of data subjects
As a user, you can ask So Dogue at any time whether it processes personal data concerning you, receive a copy of the processed data (for this purpose, So Dogue will require a copy of an official form of identification) as well as subsequently instruct So Dogue to correct any erroneous personal data and/or delete any personal data.
Any user can also withdraw their consent to the processing of their personal data at any time.
If you wish to make use of any of these rights, please contact So Dogue at the following email address: hello@sodogue.com. You may be asked to attach a copy of an official identity document (identity card, driving license or passport).
The exercise of these rights is free, unless your request is unfounded or excessive, in particular if you have already exercised this right several times during the last 12 months or if your request generates a significant volume of work for So Dogue. In these cases, So Dogue reserves the right to charge you administrative costs.
So Dogue may refuse, restrict or postpone the communication of your personal data when it is entitled to do so, in particular if such communication would significantly affect the rights and freedoms of third parties.
Note that any information copied by So Dogue may still remain for a certain period of time after your deletion request in our backup system.
10. Protection of your personal data by design and by default
So Dogue will implement, both when determining the means of processing and at the time of the processing itself, appropriate technical and organizational measures, such as anonymization or when this is not possible, pseudonymization, which must make it possible to implement the principles of data protection, in particular minimization, in an effective manner and to integrate the guarantees necessary for the processing of personal data in order to protect your rights.
So Dogue will implement the necessary technical and organizational measures to ensure that, by default, only the personal data necessary to carry out the envisaged processing are collected.
This obligation applies to the volume of personal data that So Dogue processes, the extent of the processing, the retention period and their access. These measures ensure that, by default, your personal data is not made accessible without your intervention to an indeterminate number of third parties.
11. Duration of retention of your personal data
In accordance with the relevant legislation, So Dogue will keep your personal data for 10 years from the end of the contract concluded with you, subject to a different duration agreed by mutual agreement.
12. Data Deletion and Backup Systems
In principle, any personal data that has been collected through the site will be deleted upon user request or by closing the site, unless there is a legal obligation to retain this data.
All data that has been processed through the site may be retained and remain recorded even after closure of the site, at least temporarily, in particular (in particular) in the case of backup systems. Anonymous information or anonymized data may be retained without any limits.
User content and comments from users who delete their account will be anonymized, i.e. it will be specified that said elements were provided by a deleted user and will remain accessible to other users through the site.
So Dogue is of course not responsible for personal data that has been shared on or referenced by sites other than the site.
13. Links
If certain pages of the site contain links to sites or pages belonging to third parties, these sites or pages do not apply the same confidentiality policy as this policy.
If you choose to visit one of these third party sites or pages, you will be redirected to these third party sites or pages. So Dogue has no control over sites or pages belonging to third parties and therefore recommends that you refer to the privacy statements of these sites or pages to learn about their procedures for collecting, using and transmitting personal data.
14. Contact So Dogue
So Dogue strives to answer all your questions in relation to your requests and the processing of your personal data. You can contact So Dogue by mail at the address: So Dogue, 101 rue de Sèvres 75006 Paris or by email at the following address hello@sodogue.com.
If you consider that your personal data has been the subject of unlawful processing or that So Dogue has not met your expectations in this regard, you can complain to the competent authority. We encourage you to contact So Dogue regarding any complaints or concerns, but you have the right to address your grievances directly to the competent authority in the matter.
15. Compliance with Laws and Enforcement
In the event of a legal obligation, So Dogue collaborates with government and justice officials to apply and respect the law. In this case, So Dogue transmits all your personal data to representatives of government, justice and private parties if it deems it useful and necessary to comply with its legal obligations to respond to legal actions or proceedings (including, in particular, subpoenas accompanied by a fine), to defend the property and rights of So Dogue, to protect public safety or of any person, to prevent or prevent any activity which may be considered or present the risk of being illicit or liable to criminal prosecution. Regarding compliance, please contact: hello@sodogue.com.
16. Applicable law and jurisdiction
The policy, as well as all matters arising from or relating to it (including non-contractual disputes or claims and their interpretation) will be subject to French law, excluding conflict of law rules.
All disputes, claims or differences between a user or visitor and So Dogue relating to any matter relating to this policy will be submitted exclusively to the competent courts of Paris, France. So Dogue, however, retains the right to take action at the user’s domicile/head office or before any other court or competent authority, both in Switzerland and abroad, Swiss law remaining applicable.